Maintenance & AMC

Post-Delivery Support That Actually Works.

Go-live is the beginning, not the end. Our Annual Maintenance Contracts keep your system healthy, secure, and improving — with defined SLAs and no guesswork.

Enquire About AMC

What Every AMC Includes

Bug Fixes & Patches

All reported bugs resolved within defined SLA windows — critical, high, and medium priority.

Performance Monitoring

Uptime tracking, server health checks, and response time monitoring with alerts.

Security Updates

Regular dependency audits, vulnerability patching, and security configuration reviews.

Minor Enhancements

Incremental feature additions and UI tweaks bundled into each AMC cycle.

Defined SLA Response Times

Critical: 4 hours. High: 1 business day. Medium: 3 business days.

Monthly Reports

Monthly summary of incidents, uptime, changes made, and upcoming planned work.

AMC Plans

Essential

Bug fixes, security patches, monthly reports

24-hour response for critical issues

Up to 10 hours/month

Standard

Everything in Essential + minor enhancements and monitoring

8-hour response for critical issues

Up to 25 hours/month

Premium

Everything in Standard + dedicated support engineer + quarterly reviews

4-hour response for critical issues

Up to 50 hours/month

* Pricing is customised based on system complexity. Contact us for a quote.

Protect your investment.

Talk to us about an AMC that fits your system and budget.

Get AMC Pricing